Elevate Wings1: Business Skills Track 2 Leading Team Curriculum (19674)- Practice 500+ Questions. - Part 7
Elevate Wings 1: Business Skills Track 2 Leading Team Curriculum (19674)- Practice 500+ Questions. - Part 7 TCS Digital 2023
1. What is the definition of "culture-savvy"?
Answer: "Culture-savvy" refers to the ability to recognize cultural factors that influence people's thoughts and behaviours and to use this information in order to modify our approach when interacting with others.
2. Why is it important to be culturally aware in a virtual environment?
Answer: As we increase our exposure to virtual environments, we are more likely to interact with a multicultural workforce. Therefore, professionals need to be constantly building their intercultural competencies, and it starts with an awareness of our own cultural influences.
3. What is style-switching?
Answer: Style-switching is the capacity to adapt our approach to be in line with the preferred style of those we interact with.
4. What is the ability to find synergistic solutions in intercultural communication?
Answer: The ability to find synergistic solutions refers to finding a tailored approach that not only satisfies both parties but even results in a richer solution.
5. What does it mean to step out of our cultural bubble?
Answer: Stepping out of our cultural bubble means realizing that to a certain extent, our cultural upbringing influences the way we think and act, which is a prerequisite for accepting that other people's thoughts and behaviours are equally valid as our own because they have equally been influenced by their own cultural upbringing.
6. How can digital transformation affect cultural awareness?
Answer: Digital transformation can affect cultural awareness by increasing the multicultural virtual workforce, leading to the need for more intensive and practical global mindset training.
7. How can soft skills help individuals and organizations during times of change?
Answer: Soft skills are invaluable during times of change, as individuals and companies require them to reinvent themselves to some extent. For employees, it is an opportunity to stop and reflect on what is needed, while at the organizational level, soft skills training can help employees upskill, stay motivated, and boost productivity at work.
8. What are some soft skills that employers are requesting training for during the pandemic?
Answer: Employers are currently requesting soft skills training related to change management and communication during times of crisis, such as "Communicating in a Time or Crisis" and "Managing Change in a Time of Uncertainty".
9. What does Louis Lima say is the new normal?
Answer: Louis Lima says that the new normal is a world of continuous uncertainty, and we need the skills and mindset to not just come to terms with it but embrace it altogether.
10. How can individuals improve their intercultural competencies?
Answer: Individuals can improve their intercultural competencies by increasing their awareness of their own cultural influences, practicing style-switching, finding synergistic solutions, withholding judgment, and learning how culture influences behavior.
11. Why is it important to be empathetic when virtually connecting with colleagues?
Answer: Virtually connecting with colleagues has forced people to be more empathic, due to employees being put in challenging positions in work due to COVID-19.
12. What is the process of using digital technologies to create new – or modify existing – business processes, culture, and customer experiences to meet changing business and market requirements called?
Answer: Digital transformation
13. What are some examples of cultural differences that might be difficult to reconcile with?
Answer: Topics surrounding hygiene or child-rearing practices can hit a chord and be difficult to reconcile with, as well as belief systems that require a certain level of sensitivity.
14. What are Forbes' updated list of skills you need to succeed in 2020?
Answer: Forbes recently updated their list of The Skills You Need to Succeed in 2020, to include cultural awareness and sensitivity.
15. What is the definition of style-switching?
Answer: Style-switching is the capacity to adapt our approach to be in line with the preferred style of those we interact with.
16. Why is it important to reflect on how culture has influenced us?
Answer: It is important to reflect on and get present to how culture has influenced us in order to overcome cultural challenges and become truly open to different ways of perceiving the world.
17. What are some examples of soft skills that individuals can learn through virtual training?
Answer: Examples of soft skills that individuals can learn through virtual training include critical thinking skills, communication during times of crisis, and managing change in a time of uncertainty.
18. What is the definition of digital transformation?
Answer: Digital transformation is defined as the process of using digital technologies to create new – or modify existing – business processes, culture, and customer experiences to meet changing business and market requirements.
19. Why is being culturally aware important during times of digital transformation?
Answer: Being culturally aware is important during times of digital transformation because it helps both managers and staff better adapt to new processes and cultures.
20. What is the definition of finding synergistic solutions?
Answer: Finding synergistic solutions refers to finding a tailored approach that not only satisfies both parties but even results in a richer solution.
21. What is reciprocity?
Answer: Reciprocity is a process of exchanging things with other people to gain a mutual benefit.
22. What is the norm of reciprocity?
Answer: The norm of reciprocity is a social norm where, if someone does something for you, you then feel obligated to return the favor.
23. What are the three types of reciprocity?
Answer: The three types of reciprocity are generalized reciprocity, balanced reciprocity, and negative reciprocity.
24. How does reciprocity develop?
Answer: Reciprocity develops through the socialization process, where children learn to share with others, take turns, and engage in reciprocal actions.
25. How is reciprocity used in marketing?
Answer: Marketers use reciprocity to convince consumers to make purchases, such as offering freebies or valuable information in exchange for signing up for future marketing offers.
26. What did Phillip Kunz's experiment demonstrate about reciprocity?
Answer: Phillip Kunz's experiment showed how powerful reciprocity could be in the real world, as nearly 200 people replied to his handwritten Christmas cards sent to complete strangers.
27. What is emotional reciprocity in relationships?
Answer: Emotional reciprocity in relationships involves showing empathy and support for another person and the return of that same empathy and support when you need it.
28. What should you do if you want to overcome the urge to reciprocate?
Answer: Give it some time, evaluate the exchange, and understand how the reciprocity norm influences behavior.
29. What is the potential pitfall of reciprocity?
Answer: Reciprocity can lead to imbalance or even abuse, as people may be willing to perform a proportionately larger favor after someone has done something small for them.
30. What is the "foot-in-the-door" technique?
Answer: The "foot-in-the-door" technique is a persuasion approach where someone starts off by making a small request, and once you agree to it, they then make a much bigger request.
31. What is the "door-in-the-face" technique?
Answer: The "door-in-the-face" technique is a persuasion approach where the persuaded starts by asking for a large favor they know you will reject, and then appear to concede by asking for a much smaller favor, which you might feel obligated to fulfill.
32. What is balanced reciprocity?
Answer: Balanced reciprocity involves a calculation of the value of the exchange and an expectation that the favor will be returned within a specified time frame.
33. What is generalized reciprocity?
Answer: Generalized reciprocity often involves exchanges within families or friends, with no expectation of a returned favor.
34. What is negative reciprocity?
Answer: Negative reciprocity happens when one party involved in the exchange is trying to get more out of it than the other person.
35. How does reciprocity impact relationships?
Answer: Reciprocity is a critical component of a healthy relationship, involving a mutual exchange of support, emotional investment, care, and love.
36. How do charities use reciprocity?
Answer: Charities may use reciprocity in an attempt to increase their donations by sending free items in the hopes of reciprocal donations.
37. What are some strategies used by salespeople to employ the tactic of reciprocity?
Answer: Salespeople may offer freebies to potential customers or add-ons to purchases, hoping to create a sense of obligation and lead to future purchases.
38. Does research indicate that reciprocity reduces over time?
Answer: Yes, research indicates that while reciprocity may initially cause people to make a charitable donation, this response reduces over time.
39. Why is reciprocity important?
Answer: Reciprocity helps people behave in socially acceptable ways, allows them to engage in a social give-and-take with others, and ensures that people receive help when they need it and that they also provide assistance when needed.
40. What is the reciprocity norm?
Answer: The reciprocity norm operates on a simple principle: people tend to feel obligated to return favors after people do favors for them.
41. What is the reciprocity norm?
A. A social norm where people feel obligated to return favors after someone does something for them.
B. A cognitive shortcut that simplifies decision-making.
C. A principle of human psychology that relies on a sense of obligation.
D. A web of indebtedness that helps manage the division of labor.
Answer: A
42. How does reciprocity impact society?
A. It facilitates the exchange of goods and services in commerce.
B. It creates healthy relationships based on mutual support and care.
C. It simplifies decision-making by triggering a sense of indebtedness.
D. All of the above.
Answer: D
43. What is the "foot-in-the-door" technique?
A. A persuasion approach where someone starts with a small request and then makes a larger one.
B. A cognitive shortcut that simplifies decision-making.
C. A social norm where people feel obligated to return favors after someone does something for them.
D. A web of indebtedness that helps manage the division of labor.
Answer: A
44. How can marketers trigger the reciprocity principle?
A. By offering valuable, informative content to their target audience.
B. By using the "foot-in-the-door" technique.
C. By creating a sense of indebtedness in their customers.
D. All of the above.
Answer: A
45. What is emotional reciprocity in relationships?
A. Involves showing empathy and support for another person and expecting the same in return.
B. Involves exchanging gifts and favors to gain a mutual benefit.
C. Involves using cognitive shortcuts to simplify decision-making.
D. None of the above.
Answer: A
46. What is negative reciprocity?
A. Happens when one party involved in an exchange tries to get more out of it than the other person.
B. Involves exchanging gifts and favors to gain a mutual benefit.
C. Involves showing empathy and support for another person and expecting the same in return.
D. None of the above.
Answer: A
47. What are some potential pitfalls of reciprocity?
A. Imbalance or abuse in the exchange.
B. Reduced response over time.
C. Both A and B.
D. Neither A nor B.
Answer: C
48. What is balanced reciprocity?
A. Involves exchanges within families or friends, with no expectation of a returned favor.
B. Involves a calculation of the value of the exchange and an expectation that the favor will be returned within a specified time frame.
C. Happens when one party involved in an exchange tries to get more out of it than the other person.
D. None of the above.
Answer: B
49. What is generalized reciprocity?
A. Involves exchanges within families or friends, with no expectation of a returned favor.
B. Involves a calculation of the value of the exchange and an expectation that the favor will be returned within a specified time frame.
C. Happens when one party involved in an exchange tries to get more out of it than the other person.
D. None of the above.
Answer: A
50. How can you overcome the urge to reciprocate?
A. Give it some time, evaluate the exchange, and understand how the reciprocity norm influences behavior.
B. Refuse to do anything in return for the favor received.
C. Ignore the favor altogether and move on.
D. None of the above.
Answer: A
51.Engaging in small talk during negotiation _____. ->creates connection and bonding and sets the stage for better results
52.Asking and Negotiation are _____. ->not the same thing
53.Labeling and mirroring are two examples of _____. ->strategies that help you build tactical empathy
54.To get the most out of your negotiation, what's the best way to frame your request? ->Map your strengths, skills and value to the needs and goals of your negotiation partner.
55.Interest-Based Negotiation is defined as: ->a conversation in which the goal is to find your way to a good agreement in which everyone's needs are met
56.Designing options is all about_____. -> all of these.
57.Which Principle of Influence is demonstrated when someone returns a favor? ->Reciprocity
58.The Thomas-Kilman Model has one major flaw. What is it? -> Compromise should not be in the center of the model.
59.When should you anchor with a range? ->all of these answers
60.Using text messaging for negotiation _____. ->should only be used after the majority of your negotiation has taken place face to face, or by phone or video conference. When you're sure you're just dealing with fine points or confirming specific details
BEST OF LUCK
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