Elevate Wings1: Business Skills Track 2 Leading Team Curriculum (19674)- Practice 500+ Questions. - Part 9
Elevate Wings 1: Business Skills Track 2 Leading Team Curriculum (19674)- Practice 500+ Questions. - Part 9 TCS Digital 2023
51. What is the importance of positivity and an affable demeanor during negotiations?
A. It helps in impressing the other party
B. It makes negotiations personal
C. It is critical for achieving a mutually satisfying outcome
Answer: C
52. How can one negotiate effectively in a tough negotiation?
A. By feeling like someone will be doing them a favor
B. By going in knowing the value they deliver
C. By arguing forcefully
Answer: B
53. What is the suggestion if one has trouble negotiating due to fear?
A. Ignore the fear and proceed with negotiation
B. Identify the fear and find out ways to avoid it
C. Identify the fear and ask oneself if they will be okay
Answer: C
54. What is the importance of finding out what's really possible during negotiations?
A. It helps in setting unrealistic goals
B. It helps in figuring out what the other person has the power to provide
C. It helps in avoiding compromise
Answer: B
55. What is recommended to stay on track during negotiations?
A. Keep personal opinions and emotions aside
B. Make it adversarial
C. Focus only on one's own interests
Answer: A
56.Why is a logical argument often contentious? -> The premises may not be acceptable to all parties.
57.Because they are pressed for time, two leaders fail to nail down a timeline for a ban on weapons testing. What is the likely outcome? ->repeated conflict
58.If Margaret disagrees with Lillian concerning the cost and quality of the kitchen trim work, then the conflict is _____. ->substantive
59.Which might explain a large gap between the intensity of a trigger and the capacity to manage the resulting feelings? -> an incomplete understanding of the facts
60.What should you always do while listening? -> Acknowledge the speaker.
61. What is the relationship between leadership and conflict?
Answer: Leadership and conflict go hand-in-hand.
62. Why should leaders address conflict in a healthy, productive fashion?
Answer: If leaders cannot or will not address conflict in a healthy, productive fashion, they should not be in a leadership role.
63. Is it advisable to avoid conflict in the workplace?
Answer: No, avoiding conflict in the workplace is a bad idea.
64. What happens if conflict is not dealt with proactively and properly?
Answer: Conflict normally escalates if not dealt with proactively and properly.
65. What are drama queens/kings in the workplace?
Answer: Drama queens/kings are manipulative people who use emotion to create conflict in order to cover-up for their lack of substance.
66. What is the importance of communication in conflict resolution?
Answer: Clear, concise, accurate, and timely communication of information will help to ease both the number and severity of conflicts.
67. Can emotions drive decisions in the workplace?
Answer: Yes, emotions can drive decisions in the workplace.
68. What should be done to handle conflicts effectively?
Answer: Effective utilization of conflict resolution processes is ultimately dependant upon the ability of all parties to understand the benefits of conflict resolution, and perhaps more importantly, their desire to resolve the matter.
69. What is the first tip for handling conflicts in the workplace?
Answer: Define Acceptable Behavior.
70. What is the second tip for handling conflicts in the workplace?
Answer: Hit Conflict Head-on.
71. What is the third tip for handling conflicts in the workplace?
Answer: Understanding the WIIFM Factor.
72. What is the fourth tip for handling conflicts in the workplace?
Answer: The Importance Factor.
73. What is the fifth tip for handling conflicts in the workplace?
Answer: View Conflict as Opportunity.
74. Can conflicts be resolved where there is a sincere desire to do so?
Answer: Yes, resolution can normally be found with conflicts where there is a sincere desire to do so.
75. How should leaders resolve issues when positional gaps cannot be closed?
Answer: Resolve the issue not by playing favorites, but by doing the right thing.
76. Why is conflict resolution important for organizational health and performance?
a. It helps in creating drama in the workplace
b. It helps in preventing conflicts from escalating
c. It allows for manipulation of the situation
d. It creates gaps in thinking and philosophy
Answer: b. It helps in preventing conflicts from escalating.
77. What is WIIFM factor that is mentioned in the article?
a. When to avoid conflicts in the workplace
b. Understanding other professionals' motivations prior to weighing in on a conflict
c. Creating a framework for decision-making
d. Using emotional superiority to achieve mission goals
Answer: b. Understanding other professionals' motivations prior to weighing in on a conflict.
78. How can divergent positions stimulate innovation in the workplace?
a. By creating positional and philosophical gaps
b. By encouraging team building and leadership development
c. By avoiding conflict altogether
d. By using manipulative behavior
Answer: b. By encouraging team building and leadership development.
79. What should be done if the issue at stake is important enough to create a conflict?
a. Avoid the conflict for the sake of peace
b. Resolve the issue by playing favorites
c. View the conflict as an opportunity for growth and development
d. Escalate the conflict to higher authorities
Answer: c. View the conflict as an opportunity for growth and development.
80. What is the role of a leader in conflict resolution?
a. To avoid conflict at all costs
b. To proactively intervene and minimize the severity of conflicts
c. To manipulate the situation to their advantage
d. To create emotional drama in the workplace
Answer: b. To proactively intervene and minimize the severity of conflicts.
BEST OF LUCK
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